⚡ Raya AI Freight & Cargo Edition: Integrated with FreightForward ERP for AeroCargo Freight Ltd. | Automated AR Receivables & WhatsApp Customer Self-Service Live!
AeroCargo Freight Ltd. — FreightForward ERP Integrated

Autonomous AI Credit Control for Freight & Cargo Logistics

Eliminate surprise shipment holds, automate routine AR inquiries on WhatsApp & Web, and empower finance teams with predictive cash flow intelligence and automated voice/messaging outreach.

Try Live Dual-Agent Sandbox → Explore Live Receivables Directory
2-Factor OTP Identity Verification
Role-Based Access Control (RBAC)
Predictive AI Payment Probability
AeroCargo Credit Control Intelligence
ERP Sync Active
Customer WhatsApp & Web (Public)
Finance Staff Portal (Internal)
XYZ Exports (CUST-F-2002) Low Risk
Outstanding Balance: ₹8,20,000 | Next Due: 07-Aug-2025 (INV-1251)
✓ Pre-Verified via WhatsApp OTP (94% AI Payment Probability)
Inquiries Handled 88% Instant Containment
Statement Time < 3 Sec Auto-Generated PDF
Shipment Holds 0 Surprises Proactive Alerts
💬 Test Customer WhatsApp Chat 🖥️ Test Staff Command Center
Transformation Matrix

Solving Freight Credit Control Pain Points

Before Raya AI, AR teams burned hours answering routine balance queries while overdue invoices caused abrupt shipment holds. Here is how Raya AI changes operations for AeroCargo Freight Ltd.

❌ Today, Without Raya AI
✅ With Raya AI Credit Control Agent
Exporters & importers email or call AR constantly just to check invoice balances or due dates.
Answered instantly on Website or WhatsApp 24/7 with 2-Factor OTP verification.
A customer only learns their cargo shipment is on hold when it actually gets blocked at the terminal.
Proactive visibility — customers check their standing before shipment holds occur, preventing surprises.
Statement-of-account requests take 1–2 business days for AR staff to extract from ERP manually.
Generated as a clean, downloadable PDF statement instantly upon customer request.
AR staff waste time on routine balance checks instead of prioritizing high-risk overdue accounts.
Routine checks are 100% self-service; staff focus strictly on high-risk accounts and judgment calls.
Dispute reporting happens informally over unstructured email threads, easy to misplace or lose track of.
Logged instantly as a formal case with a unique reference number and assigned account officer.
Shipment holds are applied manually after someone notices a 90+ day overdue invoice.
The agent flags or enforces shipment holds per policy the moment thresholds are crossed (with Manager RBAC).
Public KB & Customer Portal

24/7 Self-Service for Freight Customers

Built on the Public Knowledge Base rules for website chat & WhatsApp, offering secure access to balances, due dates, credit limits, and dispute logging.

🔒

Strict Identity Verification & OTP Protocol

General questions (credit terms, payment methods) are answered freely. However, account-specific data (balances, due dates, invoice lookup) strictly requires a registered email/phone + 6-digit OTP verification. Maximum 3 attempts before account lockout and human transfer.

💵

Invoice & Balance Lookup

Verified customers can check total outstanding balance, specific invoice status, next payment due dates, and recent payment confirmations instantly.

📊

Credit Terms & Limits

Instant view of approved credit limits (e.g. Net 30/60), current credit utilization percentage, and available credit buffer for new cargo bookings.

📄

Statements of Account

Request period-specific ledgers and statements. Delivered as a secure downloadable PDF link directly in chat or WhatsApp instead of unstructured text.

🚢

Shipment Hold Warnings

Clear explanation of policy rules causing shipment holds. Customers can check whether their account is at risk and how quickly holds lift post-payment.

⚖️

Formal Dispute Logging

Double-billing or freight charge disputes are logged as formal case references, instantly assigning them to the designated account officer.

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Strict Operational Guardrails

The agent never approves unverified credit extensions, never processes live payment cards inside chat, and escalates disputes immediately.

Interactive Customer Journey Walkthroughs

Journey A — Routine Check

XYZ Exports (Low Risk)

Customer asks: "What do we currently owe?"

Agent Response: Verified XYZ Exports. Outstanding balance is ₹8,20,000 for INV-1251 due 07-Aug-2025. Status: Low risk, trending on-time.
Journey B — Shipment Hold

Fast Move Cargo (Critical Risk)

Customer asks: "Is anything blocking our next shipment?"

Agent Response: Active hold on file (INV-1271 is 90+ days overdue, ₹6,20,000). Directing to Manager Arjun Verma to clear hold post-payment.
Journey C — Invoice Dispute

Global Freight Solutions

Customer claims: "Double-billed on INV-1256"

Agent Response: Case #DSP-8821 logged for ₹7,80,000. Escalated to Account Officer Neha Kapoor for review within 24 hours.
Internal Staff Portal & RBAC

Powered by FreightForward ERP Data

Built for Finance Director Priya Sharma, AR Executives, and Credit Managers to transform dashboard insights into instant outreach and automated workflow execution.

Role-Based Access Control (RBAC) Governance

AR / Collections Executive
Rohit Malhotra, Neha Kapoor
    • View customer & invoice status • Trigger SMS/WhatsApp reminders • Log call outcomes & dispositions • Generate customer statements
Credit Control Manager
Arjun Verma
    • All AR Executive privileges • Apply / Release shipment holds • Approve credit term/limit changes • Oversee dispute resolution cases
Finance Director
Priya Sharma
    • Portfolio-wide cash forecasting • Predictive shortfall root-cause analysis • Full policy override authority • Executive collection reporting
Live ERP Receivables Directory

AeroCargo Active Accounts & Risk Matrix

Live sample accounts from the FreightForward ERP database, showing real-time AI payment probability, risk tiering, and agent-recommended actions.

Customer ID & Company Segment Risk Tier Outstanding (₹) Invoice # Due Date AI Expected Date Pay Prob % Recommended Action Officer
Interactive Agent Sandbox

Experience Raya AI in Action

Test both the Public WhatsApp/Web Customer Assistant and the Internal Staff Command Center in real time.

Select Simulator Mode

💬 Public WhatsApp: Balance Check
XYZ Exports checking net balance & due date with OTP.
🚨 Public WhatsApp: Shipment Hold
Fast Move Cargo inquiring about critical hold status.
⚖️ Public Web: Invoice Dispute
Global Freight Solutions logging duplicate bill case.
📊 Internal Staff: Cash Shortfall
Priya Sharma querying next week's ₹12L shortfall.
⚡ Internal Staff: Action Outreach
Rohit Malhotra sending WhatsApp/Voice reminder.
Raya AI — WhatsApp Customer Self-Service Agent
Pre-Verified: XYZ Exports (CUST-F-2002)
Safety & Compliance

What the Agent Must Never Do

Freight credit control directly impacts cargo logistics and client operations. Strict boundary rules are enforced to protect AeroCargo Freight Ltd. and its business clients.

🚫 Non-Negotiable Boundaries

    • Never approve credit term extensions or limit raises without Manager RBAC approval. • Never disclose account details to unverified contacts or third parties. • Never promise shipment hold waivers — explains policy and escalates to Manager Arjun Verma. • Never process direct card payments inside chat — redirects to secure payment gateway.

⚡ Immediate Escalation Triggers

    • Invoice amount or double-billing dispute raised by customer. • Request for credit term or limit modification. • Inquiry regarding an active shipment hold on cargo. • Customer dissatisfaction or explicit manager transfer request.